Rental Terms and Cancellation Policy
These terms apply to every BaseRoute Porta Potties rental. They are written in plain English. Your signed quote lists your dates, units and total. Last updated October 22, 2026.
Booking and payment
Orders are confirmed when the quote is e-signed and paid by debit or credit card. Event rentals are paid in full at booking. Monthly rentals charge each 28-day cycle in advance to the card on file.
Rental periods and billing
Event rentals cover the delivery-to-pickup window on the quote, usually Friday to Monday. Monthly rentals bill every 28 days from the delivery date and renew automatically until the customer requests pickup. Partly used cycles are not prorated.
Servicing
Rentals of 7 days or more include one service visit per week. Extra visits are billed at the rate on the quote. The customer keeps the service path clear and gives gate codes or access hours.
Delivery and placement
The customer chooses a level spot with truck access within about 15 feet. If the driver cannot deliver because access is blocked or unsafe, a return-trip charge may apply. BaseRoute is not responsible for damage to pavement, pavers, lawns or landscaping at the spot the customer chooses.
Permits
The customer is responsible for any permit needed to place a unit in a public street, sidewalk or park.
Cancellations and changes
Cancel or change dates at least 24 hours before scheduled delivery for a full refund or free change. Same-day orders are not refundable once the truck is dispatched.
Pickup
Event units are picked up on the date on the quote. Monthly units are picked up after the customer calls or texts. Billing stops on the requested pickup date.
Damage and loss
Normal wear is expected. Damage from fire, tipping, vandalism, drilling, graffiti or misuse, and units lost or stolen, are billed at repair or replacement cost.
Use
Units are for human waste and toilet paper only. Trash, diapers, chemicals, paint and concrete washout in the tank may add a cleaning charge.
Questions? Call (530) 471-1962.